Bilingual IT Help Desk Specialist (EN/FR)

Interac; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A financial services company is looking for a Bilingual Customer Service Representative in Ottawa to provide technical support for its Managed Security Services. The role requires excellent communication skills in both English and French and the ability to manage several priorities effectively. This position involves answering service calls, troubleshooting client issues, and monitoring performance targets to meet service levels. Shift availability including evenings and weekends is essential.

Benefits

Compensation based on performance

Multitude of benefits and perks

Investment in employee education

Qualifications

• Availability to work 2-10PM, overnights and weekends.
• Eligibility to work in a full time capacity.

Responsibilities

• Provide client technical support for Managed Security Services.
• Answer and troubleshoot inbound client service calls.
• Monitor Service Desk activity and performance.

Skills

Excellent verbal and written communication skills in English and French

Ability to work effectively in a team environment

Job description

A financial services company is looking for a Bilingual Customer Service Representative in Ottawa to provide technical support for its Managed Security Services. The role requires excellent communication skills in both English and French and the ability to manage several priorities effectively. This position involves answering service calls, troubleshooting client issues, and monitoring performance targets to meet service levels. Shift availability including evenings and weekends is essential.