Bilingual Investments Support Specialist (Remote)

Millennium 1 Solutions; Halifax; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global technology company providing client solutions seeks a Bilingual Customer Service Representative to support Shareholders in French and English. This full-time, permanent role involves answering telephonic inquiries, maintaining compliance with policies, and ensuring customer satisfaction. Ideal candidates should have a High School Diploma and 1-3 years of call center experience. A comprehensive benefits package and remote work options are offered.

Benefits

Comprehensive benefits package (medical, vision, dental)

Virtual paid training

RRSP program options

Short- and Long-Term Disability options

Rewards and Recognition programs

Qualifications

• 1-3 years call center experience with heavy call volume.
• Proficient in navigating systems and strong keyboard skills.
• Ability to endure prolonged seating / standing.

Responsibilities

• Answer incoming telephone inquiries in accordance with Call Center guidelines.
• Submit fulfillments or research cases for inquiries.
• Identify and inform Supervisor of complaints and trends.

Skills

Strong communication skills (written, verbal and listening)

Bilingualism (English / French)

Advanced knowledge of PCs

Ability to take action to meet customer expectations

Education

High School Diploma / equivalent education

Job description

A global technology company providing client solutions seeks a Bilingual Customer Service Representative to support Shareholders in French and English. This full-time, permanent role involves answering telephonic inquiries, maintaining compliance with policies, and ensuring customer satisfaction. Ideal candidates should have a High School Diploma and 1-3 years of call center experience. A comprehensive benefits package and remote work options are offered.