Bilingual Intake & Case Manager - Trauma-Informed

Canadian Centre for Ethics in Sport / Centre canadien pour l’éthique dans le sport; Ottawa; On-site; CAD 60,000 - 75,000; Full time

Job summary

A prominent Canadian organization is seeking a Case Manager for their Ottawa office to oversee intake and assessment processes for the Canadian Safe Sport Program. The successful candidate will manage complaints and collaborate with various entities while ensuring a trauma-responsive approach. A university degree in law or criminology, strong interpersonal skills, and at least one year of relevant experience are required. Proficiency in MS Office applications is essential.

Qualifications

• Minimum of one year of experience in case management or similar duties.
• Fluent in English, French preferred for verbal and written communications.
• Demonstrated success managing intake processes.

Responsibilities

• Manage intake and follow-up for assigned complaints and reports.
• Coordinate with the Victim Support team on relevant cases.
• Contribute to policy development and research as needed.

Skills

Team collaboration

Strong interpersonal skills

Attention to detail

Time management

Problem solving

Conflict resolution

Confidentiality

Leadership skills

Knowledge of ethical issues in sport

Education

University degree in law, criminology, or relevant field

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

A prominent Canadian organization is seeking a Case Manager for their Ottawa office to oversee intake and assessment processes for the Canadian Safe Sport Program. The successful candidate will manage complaints and collaborate with various entities while ensuring a trauma-responsive approach. A university degree in law or criminology, strong interpersonal skills, and at least one year of relevant experience are required. Proficiency in MS Office applications is essential.