Bilingual Insurance Specialist: Underwriting & Billing (Hybrid)

Definity; Ottawa; Hybrid; CAD 43,000 - 81,000; Full time

Job summary

A leading insurance company in Ottawa seeks an Insurance Representative to provide support to brokers on policy inquiries. Responsibilities include handling broker inquiries, processing transactions, and assessing risks. Candidates should be bilingual in English and French with a strong customer service background. The role offers a hybrid work schedule and competitive salary ranging from $43,700 to $80,500.

Benefits

Hybrid work schedule

Company share ownership program

Pension and savings programs

Paid volunteer days

Educational resources and tuition assistance

Focus on inclusion and diversity programs

Wellness and recognition programs

Discounts on products and services

Qualifications

• Must have a high degree of proficiency in both English and French.
• Experience in insurance or underwriting is an asset.

Responsibilities

• Deliver superior service to brokers for Vyne-related inquiries.
• Process transactions not enabled by broker self-service.
• Review incoming emails/cases in electronic format to identify risk types.

Skills

Insurance / underwriting knowledge

Customer service

Excellent people skills

Verbal and written communication

Coaching and guidance

Problem solving

Organizational skills

Time management skills

Education

University Degree / College diploma or equivalent experience

Insurance / underwriting experience preferred

CIP / working towards designation preferred

Bilingualism English and French

Job description

A leading insurance company in Ottawa seeks an Insurance Representative to provide support to brokers on policy inquiries. Responsibilities include handling broker inquiries, processing transactions, and assessing risks. Candidates should be bilingual in English and French with a strong customer service background. The role offers a hybrid work schedule and competitive salary ranging from $43,700 to $80,500.