Bilingual Inbound Fraud Specialist (French and English)

BMO; Nova Scotia; On-site; CAD 41,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Life insurance

Retirement savings

Job summary

BMO Financial Group, through its Virtual Connect service, is seeking a Bilingual Fraud Specialist fluent in French and English to handle inbound customer calls about fraud. The role involves investigating potential financial crime, documenting findings, and providing insights to improve risk controls.

Strong communication and analytical skills are essential for success. Open to candidates across Canada; a salaried position with comprehensive benefits is offered, including health insurance and

Qualifications

• Knowledge of risk and regulatory requirements related to financial crimes is an asset.
• Knowledge of banking products, services, processes and organization is an asset.
• Specialized knowledge in financial crime management is preferred.
• Excellent verbal and written communication abilities.
• Strong organizational abilities to manage multiple cases.
• Teamwork and collaboration skills for cross-functional work.
• Analytical and problem-solving capabilities.

Responsibilities

• Provide input and develop recommendations to improve processes and customer service.
• Monitor and analyze fraud risk trends and applicable regulations.
• Analyze data from detection systems to evaluate and determine actions.
• Gather evidence to support incident reports, litigation, and process improvements.
• Document investigation steps and maintain case files.
• Develop understanding of financial crime management processes and techniques.
• Create regular and ad-hoc reports and dashboards.
• Perform routine tasks within SLAs and communicate with stakeholders as needed.
• Escalate incidents and guidance to internal/external parties as required.
• Analyze issues and determine appropriate next steps; assume additional responsibilities if needed.

Skills

Risk & regulatory knowledge

Banking products knowledge

Specialized knowledge

Verbal & written communication

Organizational skills

Collaboration & teamwork

Analytical thinking

Job description

Language requirements for the role

Strong verbal and written languages skills in both French and English

Schedule

Open Sunday to Saturday, 7AM to 11PM ET. Candidates must be available during operating hours

Exigences linguistiques pour le poste

Excellentes compétences en communication orale et écrite en français et en anglais.

Horaire

Ouvert du dimanche au samedi, de 7 h à 23 h (heure de l’Est). Les candidats doivent être disponibles pour travailler pendant les heures d'ouverture.

The Bilingual Fraud Specialist, BMO Virtual Connect is accountable to take inbound calls from customers related to fraud.

Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.

• Provides input and develops recommendations for process and customer service improvements.
• Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

Qualifications

• Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.
• Knowledge of banking products, services, processes, and organization is an asset.
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Le spécialiste en fraude du BMO Virtual Connect est responsable de répondre aux appels entrants des clients liés à des activités frauduleuses.

Responsabilités

• Fournir des commentaires et élaborer des recommandations visant à améliorer les processus et le service à la clientèle.
• Se tenir informé(e) des tendances en matière de risques liés aux crimes financiers, ainsi que des réglementations et normes de conformité applicables.
• Surveiller et analyser les renseignements provenant de systèmes de détection, d’outils, de rapports ou de vérifications manuelles afin d’évaluer, d’enquêter et de déterminer les mesures à prendre.
• Appuyer la collecte de preuves et d’informations destinées à diverses fins, notamment les rapports d’incident, la prévention des pertes, les litiges, les poursuites criminelles, les rapports de gestion, les statistiques et l’amélioration des processus.
• Documenter les mesures prises et les renseignements recueillis tout au long de l’enquête afin de constituer et de maintenir les dossiers de comptes ou de cas.
• Développer et maintenir une compréhension approfondie des processus, cadres et techniques de gestion des crimes financiers.
• Recueillir et mettre en forme les données pour produire des rapports et des tableaux de bord, tant réguliers qu’occasionnels.
• Analyser les données et les informations afin de fournir des recommandations et des perspectives pertinentes.
• Exécuter des tâches courantes telles que les demandes de service, les transactions et les requêtes, conformément aux ententes sur les niveaux de service (SLA).
• Fournir au besoin des avis, des informations et des directives aux parties prenantes internes et externes concernant des incidents.
• Réaliser des tâches complexes et variées dans le respect des règles et des limites établies, y compris la gestion d’escalades provenant d’autres employés.
• Analyser les problèmes et déterminer les prochaines étapes appropriées.
• Assumer d’autres responsabilités ou mandats au besoin.

Qualifications

• Une connaissance des exigences réglementaires et des risques liés aux crimes financiers constitue un atout.
• Une connaissance des produits, services, processus et de l’organisation bancaire constitue un atout.
• Connaissances spécialisées.
• Excellentes compétences en communication verbale et écrite.
• Bonnes aptitudes organisationnelles.
• Bonnes aptitudes pour le travail d’équipe et la collaboration.
• Bonnes capacités d’analyse et de résolution de problèmes.

Salary

$40,500.00 - $80,000.00

Pay Type

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.