Bilingual Help Desk Tech (French/English) Remote

Digital Management Llc; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading digital services provider is seeking a Bilingual Tier I Help Desk Technician to provide end-user support in Canada. The ideal candidate will be fluent in French Canadian and have strong communication skills. This remote position involves handling phone calls and chat support while maintaining quality assurance. The role requires a high school diploma and preferable experience in mobile carriers or contact centers.

Benefits

Virtual health visits

Tuition assistance

401(k) match

Wellness programs

Qualifications

• Fluent in French Canadian is a must.
• Regular and reliable attendance is essential.
• Proficiency in using computers and technology.
• Ability to work independently with little oversight.

Responsibilities

• Create tickets for MACD requests.
• Assist with activation of mobile phones.
• Respond to inbound phone calls and chats.
• Maintain satisfactory quality assurance scores.

Skills

Fluency in French Canadian

Strong communication skills

Attention to detail

Proficiency in technology

Multitasking skills

Education

High school diploma or equivalent

1-2 years experience in mobile carrier

1-2 years experience in Inbound Contact Centers

A+ Certification

Tools

Microsoft Office

Service Now or ticketing solutions

Five9 soft-phone platforms

Job description

A leading digital services provider is seeking a Bilingual Tier I Help Desk Technician to provide end-user support in Canada. The ideal candidate will be fluent in French Canadian and have strong communication skills. This remote position involves handling phone calls and chat support while maintaining quality assurance. The role requires a high school diploma and preferable experience in mobile carriers or contact centers.