Bilingual Help Desk Specialist - On-Site Windows Support

Recrute Action; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A recruitment agency in Winnipeg is seeking a Bilingual Help Desk Representative to deliver tier 2 technical support in a dynamic environment. The role requires a community college diploma and at least one year of help desk experience. Candidates should be proficient in Microsoft Windows and bilingual in English and French. This full-time position offers a salary of $20.65 per hour and a contract duration of 6 months.

Qualifications

• 1+ year of help desk or technical support experience is required.
• Familiarity with basic computer network infrastructure is an asset.
• Bilingual in English and French to support clients in both languages is an asset.

Responsibilities

• Provide first-level help desk support by telephone.
• Assist sales personnel with client-specific software and internal tools.
• Troubleshoot issues in a Microsoft Windows environment.
• Deliver effective technical assistance.
• Maintain a professional and helpful approach in a casual work environment.

Skills

Proficient in Microsoft Windows

Customer support experience

Strong written and verbal communication skills

Good interpersonal skills

Education

Community college diploma or equivalent

Job description

A recruitment agency in Winnipeg is seeking a Bilingual Help Desk Representative to deliver tier 2 technical support in a dynamic environment. The role requires a community college diploma and at least one year of help desk experience. Candidates should be proficient in Microsoft Windows and bilingual in English and French. This full-time position offers a salary of $20.65 per hour and a contract duration of 6 months.