Bilingual Help Desk Representative (EN / FR)

Recrute Action; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading printing industry client in Winnipeg is seeking a Bilingual Help Desk Representative to provide Tier 2 technical assistance in a dynamic, bilingual environment. This full-time role requires proficiency in Microsoft Windows, customer support experience, and a valid driver's license. You will assist clients by troubleshooting issues and supporting sales personnel with specific software. The position offers casual dress and weekday hours for a 6-month contract.

Benefits

Hourly salary of $18.45

Casual dress

Hands-on IT exposure

Qualifications

• 1+ year of help desk or technical support experience.
• Driver's license and access to a personal vehicle required.
• Familiarity with basic computer network infrastructure is an asset.
• Strong written and verbal communication skills.

Responsibilities

• Provide first-level help desk support by telephone.
• Troubleshoot issues in a Microsoft Windows environment.
• Assist sales personnel with client-specific software and internal tools.

Skills

Bilingual in English and French

Proficient in Microsoft Windows

Customer support experience

Education

Community college diploma or equivalent

Job description

Bilingual Help Desk Representative

Support a leading printing industry client on-site in Winnipeg, providing Tier 2 technical assistance in a dynamic and bilingual environment. This role offers weekday hours, casual dress, and hands-on IT exposure. Ideal for tech-savvy professionals with Windows expertise, customer support experience, and a valid driver’s license.

What is in it for you :

• Hourly salary of $18.45.
• 6-month contract.
• Full-time position : 37.50 hours per week.
• Monday to Friday, between 8 am to 6 pm.
• On-site work in a dynamic environment.

Responsibilities :

• Provide first-level help desk support by telephone.
• Assist sales personnel with client-specific software and internal tools.
• Troubleshoot issues in a Microsoft Windows environment.
• Gain proficiency in client-specific systems and workflows.
• Deliver effective technical assistance.
• Maintain a professional and helpful approach in a casual work environment.

What you will need to succeed :

• Community college diploma or equivalent required.
• Driver’s license and access to a personal vehicle required.
• 1+ year of help desk or technical support experience.
• Proficient in Microsoft Windows and general business applications.
• Familiarity with basic computer network infrastructure is an asset.
• Bilingual in English and French to support clients
• Strong written and verbal communication skills.
• Good interpersonal skills.