Bilingual Healthcare Support Associate (French/English)

Teladoc Health; City of Moncton; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading virtual healthcare provider is looking for a Tier 1 Patient and Member Support Representative in Moncton, New Brunswick. The role involves providing excellent customer service over the phone and through digital platforms. Key qualifications include exceptional empathy, organizational skills, and bilingual proficiency in English and French. Enjoy flexible scheduling and the opportunity to gain valuable experience in healthcare. Pay is $24 CAD per hour with a minimum commitment of 15 hours per week.

Benefits

Flexible work schedule

Hourly pay of $24 CAD

Qualifications

• Exceptional empathy and understanding of patient needs.
• Strong organizational skills to manage multiple priorities.
• Ability to adapt to new processes in a fast-paced environment.

Responsibilities

• Handle inbound calls, emails, and chats to assist patients.
• Provide information about company services and coordinate queues.
• Address concerns professionally and efficiently.
• Manage crisis situations according to protocols.
• Collaborate with team members for effective operations.

Skills

Customer service excellence

Crisis management

Problem-solving

Bilingual English and French

Job description

A leading virtual healthcare provider is looking for a Tier 1 Patient and Member Support Representative in Moncton, New Brunswick. The role involves providing excellent customer service over the phone and through digital platforms. Key qualifications include exceptional empathy, organizational skills, and bilingual proficiency in English and French. Enjoy flexible scheduling and the opportunity to gain valuable experience in healthcare. Pay is $24 CAD per hour with a minimum commitment of 15 hours per week.