Bilingual Health Services Coordinator: Patient Deliveries

Shoppers Drug Mart; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major pharmacy chain in Canada is hiring a Health Services Coordinator in Mississauga. This full-time role involves responding to patient inquiries, scheduling medication deliveries, and maintaining patient documents. The ideal candidate should be bilingual, possess call center experience, and have strong communication skills. Benefits include competitive pay and a supportive work environment that champions diversity and teamwork.

Benefits

Competitive pay

Purchase discount program

Online learning opportunities

Qualifications

• Minimum 1-year Call Center experience, Healthcare or Insurance Experience an asset.
• Bilingual (English and French; verbal and written) preferred.
• Post Secondary Education an asset.

Responsibilities

• Respond to incoming customer related calls from patients, pharmacies and clinics.
• Schedule patient deliveries and conduct pharmacy refill calls.
• Indexing patient documents to the appropriate files.

Skills

Bilingual (English and French)

Call Center experience

Excellent communication skills

Strong computer skills in Windows

Team player mindset

Education

Post Secondary Education

Tools

MS Office (Excel, Word)

Pure Connect - Genesys

Job description

A major pharmacy chain in Canada is hiring a Health Services Coordinator in Mississauga. This full-time role involves responding to patient inquiries, scheduling medication deliveries, and maintaining patient documents. The ideal candidate should be bilingual, possess call center experience, and have strong communication skills. Benefits include competitive pay and a supportive work environment that champions diversity and teamwork.