Bilingual Group Solutions Specialist

RBC; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading Canadian bank is seeking a Bilingual Group Solutions Specialist in Mississauga. The role involves supporting Group Benefits and Group Annuity clients, requiring strong bilingual communication skills and customer service experience. The position offers modern benefits, competitive compensation, and opportunities for professional growth within a supportive, inclusive environment.

Benefits

Comprehensive Total Rewards package

Flexible work arrangements

Opportunities for learning and growth

Qualifications

• Must be bilingual in English and French.
• Experience in a high-volume customer service environment is required.
• Excellent time management and organizational skills needed.

Responsibilities

• Provide support for Group Benefits Clients and Advisors.
• Research and resolve customer inquiries.
• Ensure compliance with service level escalation processes.

Skills

Bilingualism (English and French)

Customer service experience

Time management skills

Adaptability

Multi-tasking

Proficiency in Microsoft Outlook, WORD and EXCEL

Education

Post-secondary education

Job description

Overview

What is the opportunity?

As a Bilingual Group Solutions Specialist you will be accountable for supporting the Group Benefits and Group Annuity strategy, deepening the client relationship and supporting our sales partners and Group Annuity B2C (Business to Client) team. We are looking for individuals who will embrace our "Client First" values and goals.

What will you do?

• First point of contact providing support for Group Benefits Clients, Plan Administrators, Plan Members and Advisors for any inquiries on Group Benefits business, providing direction and action in a timely manner
• First point of contact to Group Annuity Clients addressing the needs of the client while applying appropriate processes and procedures
• Research and resolve customer inquiries relating to Group business, triaging calls or emails to other partners as required
• Compliance to assigned work schedule, adhering to service level escalation processes that enables effective call handling and ensuring client availability targets are met
• Accurately process any client requests or changes within SLA (including managing changes that involve input/processing from other internal or external partners)
• Committed to ongoing learning of group, annuities, pension and individual products, systems, procedures and providing any insight, feedback and suggestions on process improvements and change

What will you need to succeed?

Must have

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Experience in a high volume customer service environment
• Excellent time management and organizational skills with ability to multi-task
• Adaptability to changes in processes and procedures
• Flexibility to work all shifts within the hours of operation Monday – Friday 8:00am – 8:00pm
• Ability to manage multiple tasks on multiple systems effectively and efficiently
• Proficiency in Microsoft Outlook, WORD and EXCEL

Nice to have

• Group insurance knowledge
• Group annuity or pension administration knowledge
• Post-secondary education (i.e. community college, university preferred)

What’s in it for you?

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.

• Working with an award-winning team
• A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
• Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
• Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
• Flexible work arrangements and leaders who support your needs—both personal and professional.
• An opportunity to have real impact on the lives of the clients and the communities you serve.

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR, MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-30

Application Deadline: 2025-11-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.