Bilingual Group Benefits Contact Center Lead

Société Financière Manuvie; Southwestern Ontario; Hybrid; CAD 57,000 - 97,000; Full time

Job summary

A leading financial services provider in Southwestern Ontario is seeking a Bilingual Supervisor for the Contact Centre. This role emphasizes mentoring and developing a customer-focused team while handling daily operations. Candidates must be bilingual in French and English with over three years of leadership experience. The position offers a hybrid work schedule and a salary range of $57,675.00 to $96,125.00 CAD.

Benefits

Health insurance

Dental and vision benefits

Mental health resources

Retirement savings plans

Paid time off

Qualifications

• Over three years of proven leadership experience or an equivalent background.
• Strong experience in a fast-paced customer service environment.
• Capable of making informed and timely decisions.

Responsibilities

• Prioritize employee well-being while driving performance outcomes.
• Coordinate daily operations of the contact center.
• Mentor and develop team members to ensure service quality.

Skills

Leadership experience

Bilingual in French and English

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

A leading financial services provider in Southwestern Ontario is seeking a Bilingual Supervisor for the Contact Centre. This role emphasizes mentoring and developing a customer-focused team while handling daily operations. Candidates must be bilingual in French and English with over three years of leadership experience. The position offers a hybrid work schedule and a salary range of $57,675.00 to $96,125.00 CAD.