Bilingual Grills Tech Support Consultant — Remote

Napoleon Products; Barrie; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading home comfort solutions provider is seeking a Bilingual Technical Consultant for remote work. In this role, you will respond to product inquiries in both French and English, enter orders, and ensure customer satisfaction. The ideal candidate will have at least 2 years of customer service experience and strong communication skills. This position offers competitive compensation and various benefits.

Benefits

Competitive Compensation / Wages

Medical, dental, and vision insurance

Retirement Savings Plan (RRSP/DPSP)

Life insurance and disability coverage

Employee Assistance Plan

Napoleon Recognition Program

Qualifications

• Must possess strong communication skills, bilingual in French and English required.
• Minimum 2 years work experience in Customer Service.
• Beginner level proficiency in Microsoft Office required.

Responsibilities

• Effectively respond to product inquiries through various service channels.
• Enter replacement parts and warranty orders into the CRM application.
• Achieve call and email volume goals.

Skills

Bilingual French/English

Customer Service

Technical troubleshooting

Communication skills

Education

High School diploma or equivalent

College Diploma/Certificate or University degree in related field

Tools

Microsoft Office (Excel, Word, Outlook)

Visual Manufacturing

Job description

A leading home comfort solutions provider is seeking a Bilingual Technical Consultant for remote work. In this role, you will respond to product inquiries in both French and English, enter orders, and ensure customer satisfaction. The ideal candidate will have at least 2 years of customer service experience and strong communication skills. This position offers competitive compensation and various benefits.