Bilingual Grills Tech Support Consultant – Remote

Wolf Steel Ltd; Barrie; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian company is seeking a Bilingual Technical Consultant to provide exceptional customer service for grill products. The ideal candidate will respond to inquiries, enter orders, and maintain quality standards. This remote role requires strong communication skills and a bilingual background in French and English. Competitive compensation and a comprehensive benefits package are offered.

Benefits

Competitive compensation

Medical, dental, and vision insurance

Retirement savings plan

Tuition reimbursement

Employee assistance plan

Qualifications

• Minimum two years of work experience in customer service.
• Technical experience relevant to the product line is preferred.
• Completed grill onboarding courses (NED) is an asset.

Responsibilities

• Respond to product inquiries from consumers and dealers.
• Enter replacement parts and warranty orders in CRM.
• Maintain contact and order volume goals.

Skills

Communication skills

Bilingual French/English

Customer service experience

Education

High school diploma or equivalent

College diploma/certificate or university degree

Tools

Microsoft Office (Excel, Word, Outlook)

Visual Manufacturing

Job description

A leading Canadian company is seeking a Bilingual Technical Consultant to provide exceptional customer service for grill products. The ideal candidate will respond to inquiries, enter orders, and maintain quality standards. This remote role requires strong communication skills and a bilingual background in French and English. Competitive compensation and a comprehensive benefits package are offered.