Bilingual Global Onboarding Experience Lead

Scotiabank; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Scotiabank is seeking a Global Onboarding Experience Consultant (bilingual in French & English) to join the HR Services Operations in Canada. The role focuses on executing onboarding processes, maintaining accuracy in employee data, and supporting process improvements within a high-performance team.

You will coordinate orientation sessions, manage case-related inquiries, and train new teammates while upholding the bank's policies and risk framework.

Qualifications

• Relevant experience resolving customer service requests.
• Knowledge of employee data administration and end-to-end HR processes.
• Strong knowledge of the Bank's HRIS systems.
• Deep understanding of Bank policies and procedures.
• Advanced proficiency with Microsoft Office applications.
• Bilingualism in French (asset).

Responsibilities

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support the identification and implementation of opportunities for process improvement and enhanced effectiveness in delivering project objectives and goals.
• Monitor and triage tickets received via the Case Management System to the appropriate teams or administrators in a timely manner.
• Liaise with the Recruitment COE Program Lead to maintain the integrity of the clause library, offer letter templates, and Case Management templates.
• Coordinate the scheduling of orientation sessions and track feedback surveys to enhance the overall onboarding experience.
• Drive internal auditing initiatives to ensure data accuracy and integrity of HR employee records, including but not limited to Payroll and SAP Replicator reports.
• Assist administrators with complex employee inquiries related to recruitment and onboarding, resolve escalated issues, and provide coverage for overflow work as required.
• Train new team members on processes and procedures and improve the training experience by updating training guides and job aids as necessary.
• Identify opportunities to improve operational effectiveness and provide recommendations to management.
• Understand and apply the Bank's risk appetite and risk culture in day-to-day activities and decision-making.
• Actively pursue effective and efficient operations in accordance with Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring appropriate business controls are maintained to address operational, compliance, AML/ATF/sanctions, and conduct risk obligations.

Skills

Customer service

HR data

HRIS

Policies

MS Office

Auditing

Program leadership

Onboarding policies

Teamwork

Detail-oriented

Tools

HRIS systems

Job description

Scotiabank is seeking a Global Onboarding Experience Consultant (bilingual in French & English) to join the HR Services Operations in Canada. The role focuses on executing onboarding processes, maintaining accuracy in employee data, and supporting process improvements within a high-performance team.

You will coordinate orientation sessions, manage case-related inquiries, and train new teammates while upholding the bank's policies and risk framework.