Bilingual Front Desk & Emergency Communications Specialist

The Royal Mental Health Centre; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading mental health facility in Ottawa is looking for a Switchboard Operator/Receptionist. The role requires managing the front-line reception area, greeting clients, and responding to inquiries in both French and English. Key responsibilities include handling calls, directing visitors, and monitoring emergency protocols. Candidates must possess a Secondary School Graduation Diploma, previous switchboard experience, and strong customer service skills. Bilingual proficiency is mandatory for effective communication in a mental health care setting.

Qualifications

• Mandatory secondary school graduation diploma.
• Previous switchboard experience is necessary.
• Bilingual proficiency in French and English is required.

Responsibilities

• Greet clients, staff, and the public as first point of contact.
• Manage incoming calls and direct them to appropriate departments.
• Monitor and announce emergency codes as needed.

Skills

Bilingual communication (French/English)

Customer service skills

Organizational skills

Emergency handling

Education

Secondary School Graduation Diploma

Job description

A leading mental health facility in Ottawa is looking for a Switchboard Operator/Receptionist. The role requires managing the front-line reception area, greeting clients, and responding to inquiries in both French and English. Key responsibilities include handling calls, directing visitors, and monitoring emergency protocols. Candidates must possess a Secondary School Graduation Diploma, previous switchboard experience, and strong customer service skills. Bilingual proficiency is mandatory for effective communication in a mental health care setting.