Bilingual Front Desk & Emergency Communications Operator

The Royal Mental Health Centre; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A mental health facility in Ottawa is seeking a Switchboard Operator to manage front-line reception duties. The role involves greeting clients and staff, directing inquiries, and operating emergency protocols while ensuring effective communication in both English and French. Applicants must possess a Secondary School Diploma and previous switchboard experience. Strong organizational and customer service skills are required. This position is critical in maintaining smooth operations in a busy mental health environment.

Qualifications

• Ability to handle emergency situations calmly and efficiently.
• Strong organizational and clerical skills, including keyboarding and email.
• Proven ability to work independently and exercise good judgment.

Responsibilities

• Greet clients and staff as the first point of contact at the reception.
• Operate the internal paging system and respond to emergency codes.
• Direct emergency services and respond to inquiries effectively.

Skills

Bilingual (French/English)

Customer service

Organizational skills

Calm under pressure

Education

Secondary School Graduation Diploma

Job description

A mental health facility in Ottawa is seeking a Switchboard Operator to manage front-line reception duties. The role involves greeting clients and staff, directing inquiries, and operating emergency protocols while ensuring effective communication in both English and French. Applicants must possess a Secondary School Diploma and previous switchboard experience. Strong organizational and customer service skills are required. This position is critical in maintaining smooth operations in a busy mental health environment.