Bilingual French Experienced Travel Consultant

American Express Global Business Travel; Quebec; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading travel technology company seeks an Experienced Travel Consultant to join their remote team in Canada. Responsibilities include advising corporate clients on travel arrangements, conducting comprehensive travel options analysis, and providing stellar customer service. Candidates should have over 3 years in the travel industry and be bilingual in French and English, demonstrating a passion for client service and teamwork. This position offers flexible benefits and opportunities for career development.

Benefits

Flexible benefits tailored to your country

Travel discounts

Access to over 20,000 courses

Inclusion Groups for community support

Qualifications

• Must have experience in Airline, Leisure or Corporate Travel.
• 3+ years working in the travel industry.
• Bilingual French/English required.

Responsibilities

• Advise and arrange travel for corporate clients.
• Conduct analysis and research on travel options.
• Collaborate within your team to coach and mentor.

Skills

Client service excellence

Attention to detail

Teamwork

Professional communication

Problem-solving

Tools

Apollo GDS

Galileo GDS

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive collaborative culture where your voice is valued.

As an Experienced Travel C onsultant , you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities . M ost of our Traveler Care leadership started in this role , and you can find us in almost every other department at Amex GBT .

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Apollo Global Distribution Systems (GDSs) and must have experience using a GDS
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Must have experience in Airline, Leisure or Corporate Travel
• 3+ years working in one of the industries above
• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Apollo and Galileo)
• Bilingual French/English required
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Canada

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;