Bilingual (French/English) Claims Processing Coordinator (Temp-to-perm)

Sirva; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company specializing in relocation services seeks a Claims Processing Coordinator. This role is pivotal in handling claims from receipt through resolution, ensuring compliance with policies, and requiring strong analytical skills and customer service focus. Ideal candidates will possess a college degree and have prior experience in processing client claims, contributing to a customer-oriented team.

Qualifications

• 1-2 years' experience processing client claims.
• Knowledge of relocation, real estate, mortgages, legal, or banking is an asset.
• Familiarity with accounts payable/receivable processes.

Responsibilities

• Processing and verifying claims, advances, and invoices.
• Managing expense claims in accordance with relocation policies.
• Identifying opportunities for process improvements.

Skills

Analytical skills

Customer service orientation

Problem-solving

Communication skills

Attention to detail

Education

College graduate or equivalent work experience

Job description

EMPLOYER: Sirva

JOB DESCRIPTION:

As a Claims Processing Coordinator, you will contribute to SIRVA’s success by being responsible for processing and verifying claims, advances, and supplier invoices for our clients. You will handle claims from receipt through resolution, ensuring compliance with all policies, guidelines, and quality standards as per our service level agreement. Additionally, you will analyze claims, advances, and supplier invoices to determine eligibility and claim filing requirements, making determinations based on the claim type. Achieving the expected level of service within prescribed policies and timeframes is also part of your responsibilities.

What You’ll Be Doing

• Managing expense claims in accordance with relocation policies (verification and reconciliation of expenses)
• Analyzing claims, advances, and supplier invoices to determine eligibility and correctness
• Processing all claim types, correcting errors, and resolving issues
• Completing invoice verification functions accurately and timely
• Communicating tactfully with clients and stakeholders to convey a positive corporate image
• Contacting relevant individuals for urgent requests to ensure timely handling
• Identifying opportunities for process improvements and suggesting enhancements
• Applying analytical skills and maintaining attention to detail with effective time management
• Understanding the customer’s relocation budget and adhering to policies and procedures
• Providing guidance and information to clients and service providers to ensure smooth coordination
• Assisting the General Inquiries team with communications via chats, emails, calls, and voicemails
• Performing administrative tasks to support the Contact Centre

What You Bring to SIRVA

• College graduate or equivalent work experience
• Knowledge of relocation, real estate, mortgages, legal, or banking is an asset
• Familiarity with accounts payable/receivable processes
• 1-2 years’ experience processing client claims
• Experience in customer support roles, preferably in contact centers
• Professional, proactive, and flexible in work hours
• Ability to work independently in a fast-paced environment
• Strong interpersonal and communication skills
• Customer service orientation and professionalism under stress
• Excellent organizational and planning skills
• Bilingualism is preferred
• Commitment to fostering inclusion, diversity, and authenticity
• Excellent verbal and written communication skills
• Strong data entry skills
• Problem-solving and analytical skills
• Attention to detail and stress tolerance

Other Information:

Reliability security clearance granted by CIISD, PSPC is required; the application will be facilitated via the BGRS Security Officer.

START DATE: 00/00/0000

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