Bilingual Freight Customer Service Specialist – Tracking

Challenger Motor Freight Inc; Dorval; On-site; CAD 50,000 - 70,000; Full time

Job summary

A transportation service provider in Dorval is seeking a Customer Service Representative to enhance customer relationships and manage shipment inquiries. Candidates should have at least 5 years of experience in the Transportation/Trucking industry and possess excellent communication skills. The role requires strong problem-solving abilities and the capacity to work effectively under pressure. Note: Candidates must have their own transportation as public transit is not available.

Qualifications

• Minimum 5 years Customer Service experience in the Transportation/Trucking LTL/Final Mile industry.
• Ability to organize, schedule, and follow instructions.
• Knowledge of transportation industry is mandatory.

Responsibilities

• Enhance customer relationships by providing exemplary customer service.
• Respond to customer queries regarding shipment status.
• Maintain accurate manual and computer records of shipments.
• Coordinate special project orders from execution to final delivery.

Skills

Excellent interpersonal and communication skills

Good problem resolution skills

Good computer literacy including MS Office

Ability to work effectively in a team environment

Disciplined, ambitious and self-motivated

Job description

A transportation service provider in Dorval is seeking a Customer Service Representative to enhance customer relationships and manage shipment inquiries. Candidates should have at least 5 years of experience in the Transportation/Trucking industry and possess excellent communication skills. The role requires strong problem-solving abilities and the capacity to work effectively under pressure. Note: Candidates must have their own transportation as public transit is not available.