Bilingual Fraud Support Specialist (EN/FR) – 24/7 Call Center

Global Payment Holding Company; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading payments technology firm based in Ontario is seeking a full-time Fraud Analyst to investigate credit card fraud cases. The ideal candidate should be bilingual in English and French, with a high school diploma and strong interpersonal skills. Responsibilities include analyzing account history and responding to customer inquiries. This position offers benefits after 30 days and requires the ability to work various shifts including mornings, afternoons, and weekends.

Benefits

Health insurance

Short-Term and Long-Term disability coverage

Retirement savings programs

Qualifications

• 6-12 months of employment experience preferred.
• Experience in contact center or banking/financial services is a plus.
• Must be eligible to work full time in Canada.

Responsibilities

• Investigate credit card fraud cases.
• Analyze account history for potential fraud.
• Provide responses to account inquiries.

Skills

Bilingual in English and French

Strong analytical skills

Customer service

Problem-solving

Interpersonal skills

Education

High School Graduate

Tools

Data Entry

Administration Support

Job description

A leading payments technology firm based in Ontario is seeking a full-time Fraud Analyst to investigate credit card fraud cases. The ideal candidate should be bilingual in English and French, with a high school diploma and strong interpersonal skills. Responsibilities include analyzing account history and responding to customer inquiries. This position offers benefits after 30 days and requires the ability to work various shifts including mornings, afternoons, and weekends.