Bilingual Fraud Prevention Officer

RBC; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian bank is looking for a Fraud Prevention Officer in Montreal. The role involves enhancing client experience through fraud analysis and mitigation strategies. Ideal candidates are bilingual, have strong investigative skills, and can adapt to change. This full-time position offers career advancement and mentorship opportunities in a collaborative team environment.

Benefits

Continued career advancement opportunities

Exposure to strong mentorship

Comprehensive Total Rewards Program

Dynamic team environment

Qualifications

• Bilingualism is necessary due to business interactions.
• Must have strong investigative and analytical skills.
• Experience in fraud management is a plus.

Responsibilities

• Support RBC’s Client First strategy and deliver quality service.
• Mitigate fraudulent activity and operational risks.
• Accountability for operational tasks and benchmarks.

Skills

Bilingualism (English and French)

Strong investigative mindset

Proven ability to meet deadlines

Strong communication skills

Adaptability to change

Innovative mindset for simplification

Flexibility for shift work

Job description

Overview

What is the opportunity?

As a Fraud Prevention Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior client experience by providing quality service to clients and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions.

Note: This position is open to applicants from Montreal and Toronto.

Responsibilities

• Support RBC Royal Bank’s Client First strategy and deliver a superior experience by providing quality service to clients and enhancing RBC Financial Group’s risk mitigation strategy through analysis and investigation of potential fraud transactions via various channels.
• Maintain a proactive approach, mitigating fraudulent activity at the source.
• Ensure operational risk/loss is mitigated and negative client impact is kept to a minimum.
• Take full accountability for the quality and accuracy of day-to-day responsibilities, tasks and activities with a balanced focus on client experience, efficiency and effectiveness, and operational risk.
• Provide consistent service within established benchmarks contributing to the achievement of business service level agreements (SLAs).

What you need to succeed

Must-have

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Strong investigative and analytical mindset.
• Proven ability to focus on time-sensitive cases, meet deadlines and SLAs.
• Strong communication and computer skills.
• Sense of Urgency and Change Management – embraces and easily adapts to change.
• Simplification & Efficiency – working with an innovative mindset to simplify the way we do business.
• Commitment to flexible work schedules and locations based on operations, hours of business and availability, including statutory holidays.
• Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays.

Nice-to-have

• Fraud experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Continued career advancement opportunities
• Exposure to strong mentorship and leadership examples
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Skills

Anti-Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

Additional Job Details

Address: 7101 AV DU PARC, MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-28

Application Deadline: 2025-11-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.