Bilingual Fraud Officer

RBC; Montreal; On-site; CAD 55,000 - 70,000; Full time

Job summary

A major financial institution in Montreal is seeking a Fraud Officer for the Digital Banking Transaction Monitoring Team. Responsibilities include analyzing and investigating fraudulent transactions from online and telephone banking platforms. Candidates must have previous fraud experience, strong decision-making skills, and be bilingual in English and French. The role requires a willingness to work flexible 24/7 shifts. This position offers the opportunity to make a real difference in a dynamic, collaborative environment.

Benefits

Dynamic, collaborative team environment

Opportunities for professional growth

Qualifications

• Previous fraud experience is essential.
• Strong decision-making and keyboarding skills required.
• Ability to work flexible shifts in a 24/7 environment.

Responsibilities

• Analyze and mitigate risks for online banking transactions.
• Prepare documentation for online investigations.
• Resolve escalated online fraud concerns.

Skills

Anti-Money Laundering (AML)

Fraud Management

Risk Control

Bilingualism (English and French)

Tools

Camps

Siebel

Job description

Job Description

What is the opportunity?

As a Fraud Officer for the Digital Banking Transaction Monitoring Team within the Montreal Fraud Operations Centre, you will be responsible for the analysis and investigation of potential fraudulent transactions completed through the Online and Telephone Banking platform.

What will you do?

• Analyze and mitigate risk for online and telephone banking suspicious transactions alerts
• Use analytical techniques to break apart complex, evolving fraudulent activities and trends
• Require continual reacting and adaptation to ensure quick resolution of identified issues/gaps
• Accurately prepare required documentation for online investigations
• Take ownership, accountability for the resolution of escalated online fraud concerns
• Use in-depth fraud knowledge and related problem‑solving skills to identify and take action on potentially fraudulent transaction/activity

What you need to succeed?

Must‑have:

• Previous fraud experience
• Professional and courteous phone manner
• Strong decision making skills
• Strong keyboarding skills
• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays

Nice‑to‑have:

• Knowledge of Camps, Certapay, Wires, Bess, TBS, On demand, Client view, Iris, 7A, Application launch pad, Siebel & Cart

What’s in it for you?

• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Opportunities to take on progressively greater accountabilities

Job Skills

Anti‑Money Laundering (AML), Credit Analysis, Data Gathering Analysis, Financial Regulation, Fraud Management, Fraud Risk Management, Information Capture, Order Processing, Process Management, Risk Control

Additional Job Details

Address: 7101 AV DU PARC:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-30

Application Deadline: 2025-12-12

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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