Bilingual Fraud Advisor Advice Centre

royal bank canada; Gatineau; On-site; CAD 66,000 - 81,000; Full time

Benefits offered by this job

Profit-sharing plan

Comprehensive benefits

Job summary

ADGA is seeking an experienced Business Analyst to support a Department of National Defence initiative in the National Capital Region. The role focuses on analyzing complex business processes, identifying opportunities for improvement, developing performance measures, and supporting the implementation of business transformation initiatives.

Salary ranges around $73,555. This is a proactive recruitment with potential start dates in the coming weeks or months, contingent on contract award.

Qualifications

• Minimum 5+ years as a Business Analyst in a senior‑level consulting role.
• Experience in business process analysis, improvement, performance measurement, and implementation.
• Demonstrated ability to analyze financial, operational and systems‑related processes.
• Experience identifying opportunities to improve and streamline processes.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Analyze, evaluate, and develop complex business processes across financial, operational and systems domains.
• Identify organizational and project opportunities to improve and streamline processes.
• Develop recommendations for process improvements and performance metrics.
• Prepare professional deliverables such as reports, presentations, and project documentation.
• Collaborate with stakeholders to implement practical solutions and support governance.

Skills

Business analysis

Stakeholder engagement

Analytical thinking

Problem solving

Communication skills

Job description

ADGA is seeking experienced Business Analysts to support a Department of National Defence initiative within the National Capital Region. This role requires a highly experienced business consulting professional with a strong background in analyzing complex business processes, identifying opportunities for organizational improvement, developing performance measures, and supporting the implementation of business transformation initiatives. Our salaries generally range from $73555.

This is a proactive recruitment initiative, with potential start dates in the coming weeks or months, contingent on contract award.

Key Responsibilities

• Analyzing, evaluating, and developing complex business processes, including financial, operational, and systems-related processes.
• Identifying organizational and project opportunities to improve and streamline business processes.
• Conducting business process assessments and developing recommendations for process improvements.
• Identifying and evaluating critical success factors, performance parameters, and performance measurements.
• Developing and supporting the implementation of business improvement processes and programs.
• Working collaboratively with stakeholders to identify operational challenges and implement practical solutions.
• Developing performance metrics, measurement frameworks, and related reporting.
• Preparing and delivering professional project documentation, including reports, presentations, plans, schedules, work breakdown structures, and approval documents.
• Communicating findings, recommendations, and improvement opportunities to stakeholders and project leadership.
• Supporting continuous improvement and organizational effectiveness initiatives in a complex Government of Canada environment.

Qualifications

• A minimum of 5+ years (Intermediate) or 10+ years (Senior) of demonstrated experience as a Business Analyst performing responsibilities consistent with a senior-level business consulting role.
• A minimum of 5+ years of direct experience performing business consulting activities related to business process analysis, improvement, performance measurement, and implementation.
• Demonstrated experience analyzing and evaluating business processes, including financial, operational, and/or systems-related processes.
• Demonstrated experience identifying organizational or project opportunities for business process improvement and streamlining.
• Demonstrated experience identifying and evaluating critical success factors, performance parameters, and performance measurements.
• Demonstrated experience supporting the development and implementation of business improvement processes and programs.
• Experience conducting business process assessments and developing recommendations for improvement.
• Experience developing performance metrics and performance measurement reports.
• Experience preparing professional deliverables such as reports, presentations, plans, schedules, work breakdown structures, and approval documentation.
• Strong stakeholder engagement, analytical, problem‑solving, and communication skills.

Additional Information

• Must currently hold or be eligible to obtain and maintain a Secret Secret (Level II) Canadian Federal Government Security clearance, VCR’s and Controlled Goods clearances.
  • If you do not currently hold the required security clearance ADGA can initiate the clearance process on your behalf; however, you will not be eligible for hire until the clearance has been successfully obtained.
• The posted salary reflects an employee compensation model and is flexible based on the candidate’s skills, experience, and level, from Intermediate to Senior. Consultant rates will be adjusted accordingly. We will consider candidates for either employment or consultant arrangements. Consultants will be required to hold a Controlled Goods clearance and Insurance.

If you require accommodations during any stage of the application or interview process, please let us know. We are happy to work with you to meet your needs.

*Our recruitment systems include artificial intelligence–enabled tools; however, AI is not used to screen, evaluate, or make decisions about applicants for this role.

*Unless otherwise stated, all job postings reflect a current vacancy at the time of publication.

Work-Life Balance

We strongly support a healthy and productive work-life balance. This starts with a flexible approach to work, and policies designed to support employees through their day‑to‑day routines and major life events. For example, we offer a Maternity/Parental Top‑Up (up to 52 weeks) and a Reservist Leave Top‑Up (up to 180 days).

Belong@ADGA

ADGA continuously strives to integrate advanced Diversity, Equity & Inclusion (DEI) approaches and practices into our work culture. Our employee‑based DEI Committee explores activities and invites discussions that foster an environment where all employees feel valued, respected, and heard.

Compensation

Above and beyond our commitment to offer a competitive base salary, ADGA has a company‑wide profit‑sharing plan for all full‑time and part‑time employees.

Comprehensive Benefits and Total Rewards

We offer a comprehensive benefit program, providing employees with the choice between base or enhanced plans. Depending on the plan, ADGA pays for Health & Dental, a Health Spending Account, Short‑Term Disability, an Employee Assistance Program, and a Telemedicine service. Also offered: discounts on gym memberships, 5,000+ perks through Perkoplis, a Deferred Profit Sharing Plan, and access to a wide range of other employee‑centric services and savings programs.