Bilingual Financial Customer Support Rep (EN/FR) Remote

Concentrix; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Winnipeg is seeking bilingual customer support representatives to provide inbound support, resolve technical issues, and deliver exceptional experiences. The ideal candidate is fluent in French and English, has customer service experience, and enjoys learning new technologies. This role offers remote work flexibility along with a comprehensive benefits package, including performance-based incentives.

Benefits

Comprehensive benefits package

Paid training

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive demeanor.

Skills

Fluency in both French and English

Strong computer navigation skills

Strong problem-solving skills

Education

High school diploma or GED

Job description

A leading customer service provider in Winnipeg is seeking bilingual customer support representatives to provide inbound support, resolve technical issues, and deliver exceptional experiences. The ideal candidate is fluent in French and English, has customer service experience, and enjoys learning new technologies. This role offers remote work flexibility along with a comprehensive benefits package, including performance-based incentives.