Bilingual Financial Customer Support – Remote & Growth

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Cambridge is seeking a Customer Support Agent. The position requires fluency in French and English, with responsibilities that include assisting customers and resolving technical issues. Candidates should have at least one year of customer service experience and the ability to work from a distraction-free home environment. This role offers a salary of up to $20.90/hour and comprehensive benefits, with opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Lucrative referral bonuses

Flexible work-from-home arrangement

Qualifications

• Must have minimum of 1 year of customer service experience.
• Open availability for work shifts is required.
• Ability to work from a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

A leading customer service provider in Cambridge is seeking a Customer Support Agent. The position requires fluency in French and English, with responsibilities that include assisting customers and resolving technical issues. Candidates should have at least one year of customer service experience and the ability to work from a distraction-free home environment. This role offers a salary of up to $20.90/hour and comprehensive benefits, with opportunities for career advancement.