Bilingual Eyewear Customer Support Specialist

ESSILORLUXOTTICA GROUP; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading optical solutions provider in Ottawa is looking for a Full-Time Customer Service Associate. The role requires 2-3 years of experience in customer service, ideally in an eyewear environment. Responsibilities include answering customer inquiries, processing orders, and maintaining detailed records of interactions. Bilingual candidates (English and French) will be highly valued. This position offers competitive rewards and a supportive workplace focused on improvement and customer satisfaction.

Benefits

Health care

Retirement savings

Paid time off

Employee discounts

Qualifications

• 2-3 years' experience in a similar position preferably in an eyewear optical environment.
• Ability to work in a team.
• Great communication skills.

Responsibilities

• Answer phones and respond to customer requests.
• Provide customers with product and service information.
• Keep records of customer interactions and transactions.

Skills

Customer service skills

Communication skills

Teamwork

Bilingual (English and French)

Job description

A leading optical solutions provider in Ottawa is looking for a Full-Time Customer Service Associate. The role requires 2-3 years of experience in customer service, ideally in an eyewear environment. Responsibilities include answering customer inquiries, processing orders, and maintaining detailed records of interactions. Bilingual candidates (English and French) will be highly valued. This position offers competitive rewards and a supportive workplace focused on improvement and customer satisfaction.