Bilingual Everyday Banking Advisor Overnight - Advice Centre

RBC; Vancouver; Hybrid; CAD 42,000 - 70,000; Full time

Benefits offered by this job

Total Rewards Program

World-class training

Career development opportunities

Job summary

RBC is seeking an Overnight Banking Advisor to act as an RBC ambassador and exceptional customer service representative. This full-time, shift-oriented role offers work-from-home and in-centre flexibility while delivering solutions across phone, email, chat, video, social media and mobile channels.

You will engage clients proactively, respond empathetically, resolve issues at first contact, and educate customers on RBC’s digital capabilities.

Qualifications

• Experience delivering solutions across multiple channels (phone, email, chat, video, social media).
• Comfort working independently with strong organizational skills.
• Ability to learn and educate clients on RBC digital tools.

Responsibilities

• Proactively engage RBC clients across channels to deliver outstanding service.
• Respond empathetically to questions and resolve issues at first point of contact.
• Support teammates to meet client needs and nurture RBC partner relationships.
• Adhere to compliance routines to manage risk and protect client interests.

Skills

Exceptional customer service

Multichannel communication

Time management

Bilingual English/French

Digital literacy

Client relationship building

Job description

What is the opportunity?

You are an Overnight Banking Advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. With a passion to deliver exceptional customer service and provide solutions for client’s needs, you can build a long-term career in our Advice Centres.

What will you do?

• Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one RBC team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using RBC digital capabilities

What do you need to succeed?

Must-have

• Ability to work independently, proven time management, organizational and problem-solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 10:00 PM to 8:00 AM

Nice-to-have

• Past experience in a customer service role where you provided a variety of needs based solutions
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager.

Job Skills

Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 1540 BOUL GRÉBER:GATINEAU

City: Gatineau

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-03-26

Application Deadline: 2026-08-28

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.