Bilingual Estates Manager

TEKsystems; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading staffing agency based in Toronto is seeking a Manager of Estate Settlements to oversee operations in Montreal. The successful candidate will lead a team, ensure service excellence, and drive continuous improvement. Candidates should have over 5 years of leadership experience in client-focused environments, possess strong communication skills, and be bilingual in English and French. This is a hybrid role offering a competitive hourly rate with an opportunity for permanent employment after the contract period.

Benefits

Hybrid work model

Supportive environment

Professional development opportunities

Qualifications

• 5+ years of leadership experience in client-centric or back-office operations.
• Strong understanding of investment products and related tax considerations.
• Excellent communication skills and ability to handle escalated situations.

Responsibilities

• Lead a team of approximately 10 employees.
• Oversee daily operations to ensure quality and timeliness.
• Support recruiting and hiring efforts to meet business needs.

Skills

Leadership experience

Client-centric operations

Strong communication skills

Organizational abilities

Problem-solving skills

Bilingual (English/French)

Ability to drive initiatives

Education

Postsecondary education in business or related discipline

Securities courses (IFIC, CSC)

Job description

Manager, Estate Settlements (Montreal) – 6-Month Contract to Permanent

Hourly Rate: $40–$45/hr

Schedule: 37.5 hours/week | Hybrid (3 days onsite)

About the Role

We are seeking an experienced Manager of Estate Settlements to lead a high-performing administration and contact-handling team. This role oversees daily operations, ensures service excellence, and drives continuous improvement within the Estate Settlements function. You will coach, mentor, and guide a team of approximately 10 employees, including Coordinators, Associates, and sr Specialists, while delivering client-focused outcomes and elevating the overall experience for both clients and employees.

This position is based in Montreal, and bilingualism (English/French) is required.

What You’ll Do

Leadership & Team Development

• Provide ongoing coaching, performance management, and career development for team members.
• Champion collaboration, innovation, and cross-training to strengthen team skills and productivity.
• Guide employees through change, support business readiness initiatives, and drive engagement.

Operational Excellence

• Oversee daily operations to ensure quality, timeliness, and service-level achievement.
• Collaborate with Workforce Management to optimize staffing and resource allocation.
• Utilize data insights to monitor trends, identify process improvements, and implement solutions.
• Apply deep knowledge of policies, procedures, and regulatory expectations to resolve escalations.

Business Support & Continuous Improvement

• Support recruiting, hiring, and onboarding efforts to meet evolving business needs.
• Contribute expertise to departmental and corporate initiatives, including automation and process enhancements.
• Maintain strong understanding of Estate Settlements, industry practices, and investment/tax implications.

What You Bring

• 5+ years of leadership experience in a client-centric or back-office operations environment.
• Strong understanding of investment products; exposure to Estates or related tax considerations is an asset.
• Postsecondary education in business or a related discipline; securities courses (IFIC, CSC) are an asset or must be completed within 1 year.
• Excellent communication skills and proven ability to handle escalated client situations with professionalism.
• Strong organizational, problem-solving, and decision-making abilities.
• Demonstrated ability to lead through transformation and embrace change.
• Fluency in both French and English (verbal & written).
• Ability to work independently and drive initiative.

Why Join Us?

This is your opportunity to grow within a leading organization that prioritizes professional development and personal well-being. You’ll join a team that values collaboration, continuous learning, and meaningful impact.

We provide:

• A hybrid work model (3 days onsite) in downtown Montreal
• A supportive environment focused on employee wellness
• Opportunities to contribute to high-visibility initiatives
• A pathway to permanent employment after the contract period

If you're a strong people leader with a passion for operational excellence and client-centered service, we want to hear from you.

Job Type & Location

This is a Contract position based out of Toronto, ON.

Pay and Benefits

The pay range for this position is $40.00 - $45.00/hr.

Workplace Type

This is a hybrid position in Toronto, ON.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.