Bilingual English-Vietnamese Remote…

Callnovo; Toronto; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading customer service company is seeking a Bilingual English-Vietnamese Remote Customer Service Representative. The role involves confirming orders, answering inquiries, and resolving customer issues. Candidates should have a college degree, fluency in both languages, and 1-2 years of customer service experience. This position offers a remote work model with flexible hours.

Qualifications

• Fluent in spoken English and Vietnamese.
• 1-2 years of customer service experience.
• Reliable and strong professional ethics.

Responsibilities

• Confirm orders and verify addresses with customers.
• Provide accurate information about products or services.
• Identify and resolve customer issues efficiently.
• Report complex problems to higher-level support.
• Promote upselling and cross-selling opportunities.

Skills

Fluency in English and Vietnamese

Customer service experience

E-commerce platform experience

Education

College degree or above

Job description

Position : Bilingual English-Vietnamese Remote Customer Service Representative (Vegetarian Products)

Location : Remote

Working Hours : PST 8 : 30 AM – 5 : 30 PM, Monday to Friday (45-60 minutes break with no pay)

Vietnam Time : 10 : 30 PM – 7 : 30 AM, Monday to Friday

Job Responsibilities

• Call or send a text message to customers to confirm orders, verify addresses, and respond to inquiries.
• Provide customers with accurate information about products or services.
• Effectively and efficiently identify and resolve customer issues and complaints.
• Report complex or unresolved problems to higher-level support or management.
• Identify opportunities for upselling and cross-selling and promote these opportunities.

Requirements

• No gender limitation.
• College degree or above.
• Fluent in spoken language.
• Strong stability.
• Positive and optimistic, full of energy.
• Reliable and with a strong sense of professional ethics.
• 1-2 years of customer service experience.
• Experience working on e-commerce platforms is preferred.
• Able to work night shifts.

How to Apply

Please send your resume and cover letter to [your email address]. We look forward to hearing from you!