Bilingual (EN/FR) Service Delivery Manager

GardaWorld; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A security services company based in Peel Region is seeking a Bilingual (EN/FR) Service Delivery Manager to oversee operational efficiency and drive strategic initiatives. Ideal candidates will possess strong leadership capabilities, fluency in both English and French, and at least 1-3 years of management experience. This permanent role offers a chance to work at a dynamic airport environment aiming for operational excellence.

Qualifications

• 1-3 years of direct management experience required.
• Conversationally fluent in both French and English essential.
• Strong leadership record in building high-performing teams needed.

Responsibilities

• Manage daily operations to meet productivity and quality targets.
• Implement processes to enhance efficiency and performance.
• Collaborate with teams to optimize resource allocation.
• Monitor performance metrics and analyze data for improvements.
• Foster teamwork and accountability among staff.
• Resolve operational challenges effectively.

Skills

Leadership skills

Analytical abilities

Communication skills

Problem-solving abilities

Team building

Fluency in English

Fluency in French

Education

Post-secondary education or equivalent work experience

Job description

Bilingual (EN/FR) Service Delivery Manager

Business Unit: Aviation Services

Career Area: Operations and Administration

Location: Mississauga, Ontario, CA

Are you ready to lead, innovate, and elevate? Do you thrive in tackling challenges head-on, and have a knack for inspiring teams? If so, GardaWorld is on the hunt for a savvy Bilingual (EN/FR) Service Delivery Manager to steer our ship towards new horizons.

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes to fostering a culture of innovation, you'll play a pivotal role in our continued success.

Job Responsibilities

• Conduct and manage daily operations to meet productivity targets and quality standards.
• Develop and implement streamlined processes to enhance efficiency.
• Collaborate with cross-functional teams to synchronize efforts and optimize resource allocation.
• Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.
• Foster a culture of teamwork, accountability, and continuous improvement among team members.
• Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow.

Qualifications

• Post‑secondary education or equivalent work experience.
• A minimum of 1‑3 years of direct management experience.
• Conversationally fluent in both French and English.
• Strong leadership skills with a track record of building high‑performing teams.
• Exceptional analytical and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• A strategic mindset with the ability to drive results in a dynamic environment.

Employment Type: Permanent

Location: Toronto Pearson International Airport (YYZ)

If you're ready to roll up your sleeves and dive into an exciting opportunity, we want to hear from you! Apply now and let's build something incredible together!

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.