Bilingual Employee Relations INV

Rogers Communications; Montreal; In loco; CAD 65.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

CBT sessions

Virtual therapy

Fitness membership

Employee & Family Assistance Program

Virtual Healthcare

Descrizione del lavoro

Rogers Communications in Toronto is seeking an Employee Relations Investigator for a 12-month assignment. Reporting to the Senior Manager, Employee Relations Investigations, you will handle ER complaints, WHVP triage and early resolution, from intake to final report.

You will work to ensure investigations meet policy definitions and laws, prepare notices and findings, maintain case records, and collaborate with HR partners to drive recommendations while upholding service levels.

Competenze

• Degree/diploma in Human Resources or related field.

Mansioni

• Investigate ER complaints as a neutral party from inception to conclusion.
• Ensure complaints that are investigated meet the threshold question of misconduct, inappropriate workplace behaviour, etc. in line with federal/provincial laws as well as Rogers’ policies and procedures.
• Dedicate sufficient time to set up and prepare before launching an investigation.
• Prepare and deliver notification and conclusion letters to complainants, respondents, and witnesses.
• Collect evidence including interviewing and assessing credibility of relevant parties.
• Analyze evidence to draw a conclusion on findings.
• Write conclusive and unbiased investigation reports based on the balance of probabilities.
• Deliver reports to the respective HR and/or ER partners enabling them to work with business leaders on recommendations and next steps.
• Maintain Service Level Agreement (SLA) closure times for investigations.
• Be the designated recipient for Workplace Harassment & Violence (WHVP) complaints to understand the concerns, ensure they meet policy definitions, and triage to early resolution or investigation where applicable.
• Maintain accurate and detailed case management records and tracking.
• Collect, record, and manage case data to ensure consistency and identify areas of concern including emerging issues.
• Develop effective working relationships with relevant stakeholders within the organization, building high levels of professional credibility and mutual trust.
• Participate in ER projects as required.

Conoscenze

Critical thinking

Written communication

Interpersonal skills

Independent worker

Team collaboration

French an asset

Formazione

Bachelor's degree in Human Resources

Strumenti

Microsoft Office

Descrizione del lavoro

• Self-driven career development programs

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

12 months acting assignement

Employee Relations Investigator

We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Reporting to the Sr.Manager,Employee Relations Investigations will contribute to the overall success of the Employee Relations Investigation team. The Employee Relations Investigator will play a key role in the investigation process for ER related complaints as well as Workplace Harassment & Violence triage and early resolution.

What You’ll Do

• Investigate ER complaints as a neutral party from inception to conclusion.
• Ensure complaints that are investigated meet the threshold question of misconduct, inappropriate workplace behaviour, etc. in line with federal/provincial laws as well as Rogers’ policies and procedures.
• Dedicate sufficient time to set up and prepare before launching an investigation.
• Prepare and deliver notification and conclusion letters to complainants, respondents, and witnesses.
• Collect evidence including interviewing and assessing credibility of relevant parties.
• Analyze evidence to draw a conclusion on findings.
• Write conclusive and unbiased investigation reports based on the balance of probabilities.
• Deliver reports to the respective HR and/or ER partners enabling them to work with business leaders on recommendations and next steps.
• Maintain Service Level Agreement (SLA) closure times for investigations.
• Be the designated recipient for Workplace Harassment & Violence (WHVP) complaints to understand the concerns, ensure they meet policy definitions, and triage to early resolution or investigation where applicable.
• Maintain accurate and detailed case management records and tracking.
• Collect, record, and manage case data to ensure consistency and identify areas of concern including emerging issues.
• Develop effective working relationships with relevant stakeholders within the organization, building high levels of professional credibility and mutual trust.
• Participate in ER projects as required.

What You’ll Have

• Degree/Diploma in Human Resources complemented by a minimum of 2+ years related work experience.
• Critical thinking with high attention to detail.
• Demonstrated ability to exercise sound judgement.
• Strong writing and communication skills.
• Strong planning and organizational skills.
• Strong understanding of WHVP legislation.
• Analytical approach to problem solving.
• Ability to work independently and within a team in a fast-paced environment.
• Investigation experience and training is an asset.
• Proficient with Microsoft Office applications.
• Ability to communicate in French is an asset.

Wellness Programs

• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
• Low or no-cost fitness membership

What’s In It For You

Growth & Development Opportunities

• Self-driven career development programs
• Rogers First priority in applying to internal roles of interest

Wellness Programs

• Employee & Family Assistance Program
• Virtual Healthcare
• Cognitive Behavioural Therapy (CBT)
• Low or no-cost fitness membership

Our commitment to diversity

• An inclusive and diverse workplace where you can bring your whole self to work.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule Full time

Shift Day

Length of Contract 12 Months

Work Location 333 Bloor Street East (012), Toronto, ON

Travel Requirements No Selection

Background Check(s) Required Canadian Criminal Record Check

Posting Category/Function Human Resources & Employee Relations

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.