Bilingual Documentation Specialist – AdminAdvantage Administration

Manulife; Southwestern Ontario; Hybrid; CAD 51,000 - 86,000; Full time

Job summary

A leading financial services provider in Southwestern Ontario is seeking a Bilingual Documentation Specialist to join their Group Benefits team. This role involves creating user-friendly documentation and supporting project execution. Candidates should have strong communication skills and at least three years of experience in process documentation. The position offers a hybrid work model and a competitive salary range of CAD $51,375 to $85,625 annually.

Benefits

Comprehensive health benefits

Retirement savings plans

Paid time off program

Qualifications

• 3+ years of experience in process documentation in a professional environment.
• Ability to support clients from various jurisdictions.
• Collaborative mindset with strong influencing and problem-solving skills.

Responsibilities

• Create and maintain clear documentation for systems and processes.
• Support management change by updating workflows and communicating changes.
• Collaborate with cross-functional teams to improve content consistency.
• Assist with complex cases and provide expert guidance.

Skills

Bilingual (French & English)

Strong writing and communication skills

Attention to detail

Proficiency in MS Office

Job description

Overview

Are you a detail-oriented communicator who thrives in a fast-paced, innovative environment? Join our Group Benefits team, where we’re focused on delivering meaningful experiences to our clients and helping Canadians live healthier lives. The AdminAdvantage Administration team is looking for a Bilingual Documentation Specialist who is passionate about process documentation and continuous improvement. You’ll play a key role in supporting business readiness, developing procedural documentation, and enabling successful project execution across multiple teams.

Responsibilities

• Create and maintain clear, user-friendly documentation for systems, processes, and products.
• Support management change by updating workflows and communicating changes to stakeholders.
• Collaborate with cross-functional teams to improve content and procedural consistency.
• Assist with complex cases and technical inquiries, providing expert guidance when needed.

Required Qualifications

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• 3+ years of experience in process documentation in a professional environment.
• Strong writing and communication skills with exceptional attention to detail.
• Proficiency in MS Office and communication tools.

Preferred Qualifications

• Background in adult education or training design is a strong asset.
• Experience in Group Benefits or the financial industry is a plus.
• Proven ability to manage competing priorities and adapt to change.
• Collaborative mindset with strong influencing and problem-solving skills.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail]

Salary and Location

Montreal, Quebec
Hybrid

Salary range is expected to be between $51,375.00 CAD - $85,625.00 CAD. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.