Bilingual Disability Claims Analyst: Impact & Service

Royal Bank of Canada; Saint-Constant; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank is seeking a Bilingual Disability Claims Analyst in Saint-Constant, Quebec. This full-time role requires bilingualism in English and French to adjudicate and manage disability claims. Responsibilities include ensuring compliance with policies and delivering high-quality customer service in a multi-disciplinary environment. Ideal candidates possess strong analytical skills and proven customer service abilities, along with independence and time management skills. Competitive pay and flexible work-life balance options are offered.

Benefits

Flexible benefits

Career development programs

Competitive pay

Work-life balance options

Access to sophisticated software tools

Qualifications

• Post-secondary education in healthcare or related field.
• Bilingualism (English and French) required.
• Strong analytical, critical thinking and decision-making skills.
• Excellent customer service and telephone skills.
• Ability to work independently with proven time management.
• Must meet technological and confidentiality requirements.

Responsibilities

• Adjudicate claims using a multidisciplinary claim management model.
• Provide high-level customer service and manage reputational risk.
• Manage a large caseload of disability claims.
• Professionally communicate approval or denial decisions.
• Exercise extreme care in handling sensitive information.
• Build rapport with team members and stakeholders.

Job description

A leading Canadian bank is seeking a Bilingual Disability Claims Analyst in Saint-Constant, Quebec. This full-time role requires bilingualism in English and French to adjudicate and manage disability claims. Responsibilities include ensuring compliance with policies and delivering high-quality customer service in a multi-disciplinary environment. Ideal candidates possess strong analytical skills and proven customer service abilities, along with independence and time management skills. Competitive pay and flexible work-life balance options are offered.