Bilingual Disability Claims Analyst, Group Insurance

Royal Bank of Canada; Saint-Constant; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian bank is seeking a Bilingual Disability Claims Analyst in Saint-Constant, Quebec. This full-time role requires bilingualism in English and French to adjudicate and manage disability claims. Responsibilities include ensuring compliance with policies and delivering high-quality customer service in a multi-disciplinary environment. Ideal candidates possess strong analytical skills and proven customer service abilities, along with independence and time management skills. Competitive pay and flexible work-life balance options are offered.

Benefits

Flexible benefits

Career development programs

Competitive pay

Work-life balance options

Access to sophisticated software tools

Qualifications

• Post-secondary education in healthcare or related field.
• Bilingualism (English and French) required.
• Strong analytical, critical thinking and decision-making skills.
• Excellent customer service and telephone skills.
• Ability to work independently with proven time management.
• Must meet technological and confidentiality requirements.

Responsibilities

• Adjudicate claims using a multidisciplinary claim management model.
• Provide high-level customer service and manage reputational risk.
• Manage a large caseload of disability claims.
• Professionally communicate approval or denial decisions.
• Exercise extreme care in handling sensitive information.
• Build rapport with team members and stakeholders.

Job description

Job Description

What is the opportunity? The role is available in the following provinces: Quebec, Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island. As a Bilingual Disability Claims Analyst you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.

What will you do?

• Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirements.
• Provide the highest level of customer service and manage reputational risk.
• Manage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategies, where warranted.
• Professionally communicate approval or denial decisions to clients.
• Given the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentiality.
• Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close.

What will you need to succeed?

Must-have

• Post‑secondary education in healthcare or related field
• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and / or employees across Canada with English and French speaking needs.
• High level of writing in French and English
• Strong analytical, critical thinking and decision‑making skills, with the ability to multitask and balance multiple goals and priorities.
• Excellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditions.
• Ability to work independently in a structured environment, with proven time management, organizational and problem‑solving skills.
• Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.).

Nice-to-have

• Ability to effectively manage change.
• Proven disability claims experience, ideally in Group Disability Claims.

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A Total Rewards program that includes flexible benefits, work‑life balance and career development programs and investment and retirement savings plans.
• Competitive pay and high‑earning potential.
• All the tools, training, and team support you need to grow your career.
• Flexible work‑life balance options.
• Sophisticated RBCI software tools to boost your productivity.

Job Skills

Job Skills Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement Negotiations Additional Job Details

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR : MISSISSAUGA

City: Mississauga

Country: Canada

Work hours / week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025‑10‑16

Application Deadline: 2025‑11‑21 Note: Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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