Bilingual Disability Claims Analyst (FR/EN) – Customer-Focused

Royal Bank of Canada>; Drummondville; Remote; CAD 60,000 - 80,000; Full time

Job summary

A major financial institution seeks a Bilingual Disability Claims Analyst to adjudicate and manage disability claims. This role requires bilingual proficiency and strong analytical skills to provide superior client service in a multi-disciplinary environment. The successful candidate will manage a large caseload, communicate effectively with clients, and ensure compliance with policies and procedures. The position offers competitive compensation and opportunities for professional growth.

Benefits

Flexible benefits

Career development programs

Work/life balance options

Qualifications

• Bilingualism (English and French) required.
• High level of writing in French and English.
• Strong analytical, critical thinking and decision-making skills.
• Excellent customer service and telephone skills.

Responsibilities

• Adjudicate disability claims in a multi-disciplinary environment.
• Provide the highest level of customer service.
• Manage a large caseload of disability claims.
• Effectively communicate with clients regarding claims.

Skills

Active Learning

Coverage Analysis

Critical Thinking

Customer Service

Insurance Claims Investigations

Insurance Operations

Insurance Product Development

Knowledge of Claims

Long Term Planning

Settlement Negotiations

Education

Post-secondary education in healthcare or related field

Job description

A major financial institution seeks a Bilingual Disability Claims Analyst to adjudicate and manage disability claims. This role requires bilingual proficiency and strong analytical skills to provide superior client service in a multi-disciplinary environment. The successful candidate will manage a large caseload, communicate effectively with clients, and ensure compliance with policies and procedures. The position offers competitive compensation and opportunities for professional growth.