Bilingual Disability Calculation Analyst

Manulife; Remote; CAD 57,000 - 68,000; Full time

Job summary

A financial services company is seeking a professional in Prince Edward Island to engage in key responsibilities focused on customer service and benefit calculations. Successful candidates will be bilingual in English and French, possessing strong math skills and exceptional communication abilities. The position offers remote work flexibility and a comprehensive benefits package, ensuring a supportive work environment.

Benefits

Comprehensive benefits package

Career advancement opportunities

Incentive programs

Supportive work environment

Qualifications

• Strong customer service focus with the ability to deliver difficult messages empathetically.
• Strong math skills and proficiency with Office 365, especially Excel and Word.
• Exceptional oral and written communication skills in English and French.

Responsibilities

• Calculate and code offsets and the adjusted LTD benefit in Navigator.
• Inform Plan Members of the overpayment amount with clear explanations.
• Follow up with Plan Members for reimbursement of overpayment.

Skills

Customer service focus

Math skills

Negotiation skills

Bilingual (English and French)

Tools

Office 365 (Excel, Word)

Navigator

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $67,375 CAD
• Opportunity for career advancement and growth within the organization
• Supportive and flexible work environment that prioritizes well‑being and inclusion
• Participation in incentive programs tied to business and individual performance
• Comprehensive benefits package including health, dental, mental health, and retirement savings plans
• Remote work flexibility available for employees

What to Expect (Job Responsibilities):

• Calculate and code offsets and the adjusted LTD benefit in Navigator
• Inform Plan Members of the overpayment amount with clear explanations both verbally and in writing
• Follow up with Plan Members for reimbursement of overpayment and negotiate acceptable repayment plans
• Proceed with claim recoveries in Navigator
• Support clients from various provinces by communicating in both English and French

What is Required (Qualifications):

• Strong customer service focus with the ability to deliver difficult messages empathetically
• Strong math skills and proficiency with Office 365, especially Excel and Word
• Ability to read and interpret group insurance contracts and apply their provisions
• Exceptional oral and written communication skills in English and French
• Strong negotiation skills and a capacity for continuous learning and improvement

How to Stand Out (Preferred Qualifications):

• Experience with Navigator is an asset
• Experience in disability benefit calculations is helpful