Bilingual Disability Calculation Analyst

Manulife; Alberta; Hybrid; CAD 57,000 - 68,000; Full time

Job summary

A leading financial services firm is seeking a customer-focused professional in Alberta, Canada. This role requires strong math skills and exceptional communication abilities in both English and French. Responsibilities include managing claim recoveries and facilitating discussions with Plan Members regarding their benefits. The position offers salary up to $67,375 CAD, opportunities for career advancement, and a supportive workplace culture. A flexible remote work environment and comprehensive benefits package are also available.

Benefits

Career advancement opportunities

Flexible remote work environment

Comprehensive benefits package

Qualifications

• Strong customer service focus with the ability to empathize while delivering difficult messages.
• Strong math skills are essential for calculations.
• Proficiency in Office 365, especially Excel and Word.

Responsibilities

• Calculate and code offsets and the adjusted LTD benefit in Navigator.
• Inform Plan Members of overpayment amounts and provide clear explanations.
• Follow up with Plan Members for reimbursement of overpayments.

Skills

Customer service focus

Strong math skills

Proficiency in Office 365

Exceptional communication skills in English and French

Job description

Employer Industry: Financial Services

Why consider this job opportunity

• Salary up to $67,375 CAD
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Comprehensive benefits package including health, dental, mental health, and retirement savings plans
• Supportive and inclusive workplace culture
• Incentive compensation tied to business and individual performance

What to Expect (Job Responsibilities)

• Calculate and code offsets and the adjusted LTD benefit in Navigator
• Inform Plan Members of the overpayment amount with clear explanations both verbally and in writing
• Follow up with Plan Members for reimbursement of overpayments and negotiate acceptable repayment plans when necessary
• Manage claim recoveries in Navigator
• Communicate effectively in English and French to support clients from various provinces

What is Required (Qualifications)

• Strong customer service focus with the ability to empathize while delivering difficult messages
• Strong math skills
• Proficiency in Office 365, especially Excel and Word
• Ability to read and interpret group insurance contracts and apply their provisions
• Exceptional oral and written communication skills in both English and French

How to Stand Out (Preferred Qualifications)

• Experience with Navigator is an asset
• Experience in disability benefit calculations is helpful