Bilingual Disability Administrator

Manulife; Quebec; Hybrid; CAD 41,000 - 69,000; Full time

Job summary

Manulife is seeking an organized administrative associate to support claims processing and client onboarding in a remote-capable role across Canada. You will handle access requests, privacy-compliant redactions, and multi-inbox inquiries while coordinating vendor payments and documentation for claimants and clients.

Your responsibilities include data entry in claims systems, preparing communications, scheduling Medical Consultant calls, and assisting with onboarding.

Qualifications

• Post-secondary education (college diploma or university degree).
• Bilingual English and French required; Québec nuance for cross-province support.
• Experience in administrative or customer service (insurance or banking).
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, particularly Word and Excel, as well as Adobe applications.
• Ability to investigate discrepancies, take ownership and resolve issues.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.

Responsibilities

• Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released.
• Review and redact third-party information to maintain privacy compliance.
• Manage and respond to inquiries received through multiple shared email inboxes.
• Complete claim-related follow-ups and administrative activities.
• Process vendor invoice payments accurately and efficiently.
• Perform data entry and maintain information within claims management systems.
• Prepare, distribute, print, and mail correspondence to claimants, clients, and stakeholders while following privacy protocols.
• Coordinate and schedule Medical Consultant calls.
• Assist with onboarding new clients, including file transfers and administrative coordination.

Skills

Bilingual EN/FR

Administrative support

Customer service

Attention to detail

Multitasking

Analytical thinking

Education

Post-secondary education

Tools

Microsoft Office

Word

Excel

Adobe applications

Job description

Position Responsibilities:

• Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released.
• Carefully review and redact third-party information to maintain compliance with privacy requirements and prevent privacy breaches.
• Manage and respond to inquiries received through multiple shared email inboxes.
• Complete claim-related follow-ups and administrative activities.
• Process vendor invoice payments accurately and efficiently.
• Perform data entry and maintain information within claims management systems.
• Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders while ensuring privacy protocols are followed.
• Coordinate and schedule Medical Consultant calls.
• Assist with onboarding new clients, including file transfers and administrative coordination.

Qualifications:

• Post-secondary education (college diploma or university degree).
• Bilingualism (English and French) is required. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Experience in administrative or customer service (insurance or banking).
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office Suite, particularly Word and Excel, as well as Adobe applications.
• Ability to investigate discrepancies, take ownership of issues, and drive them to resolution.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

CAN, Quebec - Full Time Remote

Working Arrangement

Remote

Salary range is expected to be between

$41 400,00 CAD - $69 000,00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .