Bilingual Desk Adjuster - Auto Claims

Crawford Job Listings - Global; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading claims management company is seeking a Bilingual Desk Adjuster to join their team in Quebec. This remote position allows candidates from across Canada. Key responsibilities include investigating and settling auto claims, maintaining accurate records, and ensuring client relations. Applicants should have at least 2 years of technical experience in auto claims and be fully bilingual in French and English. The company offers competitive compensation and a culture of respect and inclusion.

Benefits

Performance recognition pay and incentives

Benefit programs for wellness

Continuous learning opportunities

Sustainability programs

Qualifications

• Minimum of 2 years of experience handling auto claims including personal, commercial, and liability.
• Proficient in maintaining detailed records for claims.
• Capable of conducting telephone investigations and negotiating settlements.

Responsibilities

• Investigate, evaluate, negotiate, and settle claims by telephone and correspondence.
• Evaluate coverage, liability, and quantum.
• Maintain accurate billing and time records.

Skills

Bilingual proficiency (French and English)

Team player

Negotiation skills

Analytical skills

Strong commitment to customer service

Education

Post-secondary education in an insurance-related field

AMF license (Personal and Commercial)

Job description

We are currently recruiting for a Bilingual Desk Adjuster - Auto Claims to join our team in Quebec. The position is remote and we are open to candidates from across Canada.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal council on a task basis.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluates coverage, liability and quantum.
• Accurate recording, reporting and presentation of files.
• Maintenance of accurate billing, and time and expense records.
• Work with manager to maintain client relations.

Qualifications

• At least 2 years of technical experience handling auto claims, personal, commercial and liability .
• Personal and Commercial AMF license.
• Full professional bilingual proficiency in French and English.
• Post-secondary education in an insurance related field is an asset.
• Ability to conduct telephone investigations, evaluate, negotiate and settle first- and third-party commercial lines claims.
• Proficient in maintaining accurate and detailed activity, transaction and reserve records.
• Must be a team player with a strong commitment to quality and customer service.

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

Job Info

• Job Identification 3531
• Job Category Professional
• Posting Date 01/08/2026, 03:03 PM
• Job Schedule Full time