Bilingual Debt-Management Liaison — Remote

Credit Counselling Society; Remote; CAD 46,000 - 54,000; Full time

Job summary

A non-profit financial support organization in New Westminster seeks a Bilingual Client & Creditor Liaison. This role involves managing client cases in a Debt Management Program, assisting clients throughout their repayment journey, and advocating with creditors. Candidates should be fluent in English and French and have experience in customer service. A positive attitude and strong communication skills are essential. The position offers a supportive work environment and competitive salary, alongside numerous employee benefits.

Benefits

Three weeks vacation plus additional leave days

Comprehensive health and wellness benefits

Long-term savings program with employer matching

Educational reimbursements up to $2,500/year

Employee assistance program

Qualifications

• Two or more years of customer service and administrative experience required, preferably in banking or finance.
• Availability to work variable shifts between 5:30am – 6:00pm (Pacific) | 8:30am – 9:00pm (Eastern).
• Independent and creative thinker with a positive attitude.

Responsibilities

• Act as an intermediary between clients and creditors.
• Assist clients during their onboarding process and throughout their repayment journey.
• Negotiate solutions with creditors that meet client needs.

Skills

Fluency in English and French

Customer service experience

Organizational skills

Communication and interpersonal skills

Negotiation skills

Education

Post-secondary education

Job description

A non-profit financial support organization in New Westminster seeks a Bilingual Client & Creditor Liaison. This role involves managing client cases in a Debt Management Program, assisting clients throughout their repayment journey, and advocating with creditors. Candidates should be fluent in English and French and have experience in customer service. A positive attitude and strong communication skills are essential. The position offers a supportive work environment and competitive salary, alongside numerous employee benefits.