Bilingual CX Specialist (Spanish/English) — Remote (Ontario)

Too Good To Go; Toronto; Remote; CAD 48,000 - 50,000; Full time

Job summary

A leading food sustainability company is seeking a Bilingual Customer Experience Specialist to support users and partners in Ontario. This fully remote role requires proficiency in Spanish and English. Responsibilities include providing excellent customer support and contributing to sustainability initiatives. Candidates with call center experience and familiarity with CRM tools like Zendesk and Salesforce are preferred. Strong team collaboration and detail orientation are essential. Salary range is CAD 48k-50k per annum.

Benefits

Opportunity for social impact

Strong personal and professional development

Open company culture

Qualifications

• Experience in customer service, preferably in contact or call center.
• Proficiency in English and Spanish for communication.
• Based in Ontario.
• Comfortable working towards KPIs.

Responsibilities

• Main point of contact for customers and partners.
• Handle inquiries via email, chat, and phone.
• Execute processes encouraging sustainable behavior.

Skills

Customer service experience

Written and verbal proficiency in English and Spanish

Performance targets focus

Team player

Detail-oriented

Tools

Zendesk

Salesforce

Job description

A leading food sustainability company is seeking a Bilingual Customer Experience Specialist to support users and partners in Ontario. This fully remote role requires proficiency in Spanish and English. Responsibilities include providing excellent customer support and contributing to sustainability initiatives. Candidates with call center experience and familiarity with CRM tools like Zendesk and Salesforce are preferred. Strong team collaboration and detail orientation are essential. Salary range is CAD 48k-50k per annum.