Bilingual CX Specialist - Healthcare (Remote)

Trudell Healthcare Solutions Inc.; Quebec; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A growing healthcare company in Quebec is seeking a Customer Experience Representative to provide high-quality bilingual customer service and maintain professional relationships. The role involves handling orders and resolving inquiries, prioritizing customer satisfaction in a dynamic work environment. Candidates should possess a college diploma and relevant customer service experience. This position offers comprehensive benefits, including paid vacation and health insurance.

Benefits

Challenging careers with learning opportunities

Professional Development

Paid Sick Days

Three weeks paid vacation

Comprehensive Family Benefits

Qualifications

• 1 to 3 years of experience in Customer Service environment.
• Data entry experience required.
• Intermediate proficiency in Microsoft Office 365.

Responsibilities

• Provide high quality bilingual customer service.
• Maintain strong professional relationships with customers.
• Handle orders and resolve customer inquiries.

Skills

Bilingual communication skills

Organizational skills

Strong interpersonal skills

Education

College diploma in Business or equivalent

Tools

Microsoft Office 365, specifically Excel

Job description

A growing healthcare company in Quebec is seeking a Customer Experience Representative to provide high-quality bilingual customer service and maintain professional relationships. The role involves handling orders and resolving inquiries, prioritizing customer satisfaction in a dynamic work environment. Candidates should possess a college diploma and relevant customer service experience. This position offers comprehensive benefits, including paid vacation and health insurance.