Bilingual CX Specialist: French & English, Remote

The Flex; Montreal; Remote; CAD 40,000 - 60,000; Full time

Job summary

A modern rental company is seeking a French-Speaking Customer Experience Specialist in Montreal. This role focuses on creating memorable customer interactions from inquiry to check-out, requiring fluency in French and English. The ideal candidate will have a passion for customer service and problem-solving in a tech-enabled environment. Join a supportive, high-performing team and enjoy a remote-first, results-driven culture.

Benefits

Competitive compensation

Performance-based incentives

Career progression opportunities

Remote-first work culture

Qualifications

• Fluency in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality or real estate.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond promptly to guest and landlord inquiries via email, chat, and phone.
• Guide guests through the reservation, check-in, and check-out processes.
• Investigate and resolve issues quickly.

Skills

Fluency in French and English

Customer service experience

Excellent communication skills

Strong organizational abilities

Tech-savvy

Problem-solving mindset

Tools

PMS

CRM

Job description

A modern rental company is seeking a French-Speaking Customer Experience Specialist in Montreal. This role focuses on creating memorable customer interactions from inquiry to check-out, requiring fluency in French and English. The ideal candidate will have a passion for customer service and problem-solving in a tech-enabled environment. Join a supportive, high-performing team and enjoy a remote-first, results-driven culture.