Bilingual Customer Support Specialist: Tech & Upsell

Moneris; Canada; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading payment processing company in Canada is seeking a Customer Experience representative to provide exceptional service to merchants. The role requires 1+ years of customer service experience and fluency in French and English. You will promote products and meet various customer service targets. This position offers flexible working conditions between in-office and remote work, with opportunities for professional growth.

Benefits

Performance-based bonuses

Flexible benefits

Retirement planning support

Growth & development opportunities

Employee & Family Assistance Program

Recognition programs

Qualifications

• 1+ years of customer service experience, preferably in a contact centre environment.
• Fluent in French and English (reading, writing and verbal) is required.
• Available to work on different shifts including evenings, weekends and holidays.

Responsibilities

• Promote products and services to merchants.
• Provide consistent first response to inbound service requests.
• Achieve targets related to productivity and quality assurance.

Skills

Customer service experience

Bilingual (French and English)

Problem solving

Job description

A leading payment processing company in Canada is seeking a Customer Experience representative to provide exceptional service to merchants. The role requires 1+ years of customer service experience and fluency in French and English. You will promote products and meet various customer service targets. This position offers flexible working conditions between in-office and remote work, with opportunities for professional growth.