Bilingual Customer Support Specialist (EN/FR) – Transport

Midland Transport; Dieppe; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading transportation company in Dieppe is looking for a Bilingual Customer Service Representative. The role involves responding to customer inquiries, ensuring first call resolution, and delivering excellent service. Successful candidates will be bilingual in French and English and possess strong communication and problem-solving skills. This position offers a dynamic work environment with competitive benefits including a flexible health plan and paid vacation.

Benefits

Flexible health, drug, dental, and vision plan

RRSP matching program

Employee & Family Assistance Programs

Health & Wellness reimbursements

3 weeks' paid vacation

Free parking

Onsite fitness center

Onsite cafeteria

Qualifications

• Minimum High School diploma required.
• Bilingualism in French and English is mandatory.
• Experience in a call center is an asset.

Responsibilities

• Respond to inbound call inquiries professionally and promptly.
• Ensure first call resolution through effective problem-solving.
• Enter pickups and deliveries accurately and timely.
• Deliver excellent customer service according to company values.

Skills

Bilingualism (French and English)

Exceptional verbal, written and listening communication skills

Strong problem-solving skills

Ability to work effectively with customers

Ability to work in a fast-paced environment

Ability to work independently and in a team

Education

High School diploma

Post-secondary education (asset)

Tools

Microsoft Office Suite

Telephone systems

AS400 system

Job description

A leading transportation company in Dieppe is looking for a Bilingual Customer Service Representative. The role involves responding to customer inquiries, ensuring first call resolution, and delivering excellent service. Successful candidates will be bilingual in French and English and possess strong communication and problem-solving skills. This position offers a dynamic work environment with competitive benefits including a flexible health plan and paid vacation.