Bilingual Customer Support & Retention Specialist

Tech Mahindra; Quebec; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading technology service provider in Capitale-Nationale, Quebec, is seeking a customer service representative for internet, home phone, and TV support. Responsibilities include responding to customer inquiries, upselling services, and documenting interactions. Candidates should possess a high school diploma, bilingual proficiency in English and French, and prior call center and sales experience is preferred. Reliable internet access is required for this remote role.

Qualifications

• Ability to provide frontline customer support.
• Strong communication skills in both English and French.
• Experience in call center and sales is preferred.

Responsibilities

• Handle customer inquiries regarding services.
• Support customers via voice and chat.
• Upsell services and retain customers.
• Document customer interactions and resolve issues.

Skills

Customer service

Sales

Bilingual (English and French)

Education

High school diploma or equivalent

Job description

A leading technology service provider in Capitale-Nationale, Quebec, is seeking a customer service representative for internet, home phone, and TV support. Responsibilities include responding to customer inquiries, upselling services, and documenting interactions. Candidates should possess a high school diploma, bilingual proficiency in English and French, and prior call center and sales experience is preferred. Reliable internet access is required for this remote role.