Bilingual Customer Success Specialist (French/English)

Embark Student Corp.; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A student services company is seeking a Bilingual Customer Success Representative fluent in French and English to deliver exceptional support to customers. The role includes addressing customer needs, providing RESP-related assistance, and enhancing the overall customer experience. Ideal candidates will have one year of customer service experience and strong communication and organizational skills.

Qualifications

• One year of experience providing excellent customer service.
• Superior written and verbal communication skills.
• Well-organized and detail-oriented.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Deliver exceptional customer experience to Embark customers.
• Identify customer needs and provide best solutions.
• Act as subject matter expertise for RESP services.
• Enhance overall customer experience.

Skills

Customer service experience

Bilingual - French & English

Communication skills

Organizational skills

Analytical skills

Microsoft Office 365 proficiency

Job description

A student services company is seeking a Bilingual Customer Success Representative fluent in French and English to deliver exceptional support to customers. The role includes addressing customer needs, providing RESP-related assistance, and enhancing the overall customer experience. Ideal candidates will have one year of customer service experience and strong communication and organizational skills.