Bilingual Customer Success and Training Specialist

Bilingual Source; Canada; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading educational support organization in Canada is seeking a Bilingual Customer Success and Training Specialist to support educators. The role involves managing both English and French-speaking accounts, delivering training, and fostering relationships to enhance the use of EdTech tools. Ideal candidates will have proficiency in French and relevant experience in SaaS or educational contexts, along with strong communication and organizational skills. This position offers a competitive salary and a flexible hybrid work model.

Benefits

Competitive salary

Comprehensive health and dental coverage

Flexible vacation policy

Quarterly wellness days

$1,000 personal development fund

Monthly in-office collaboration days

Opportunities for career growth

Qualifications

• Fluency in written and spoken French is essential.
• Experience in managing or supporting accounts in SaaS or education environments.
• Ability to build rapport and trust with diverse clients.
• Proficient with industry tools like Salesforce and Jira.
• Comfortable presenting to various audiences.
• Excellent organization, communication, and problem-solving skills.
• Educational or EdTech background is a plus.

Responsibilities

• Manage a portfolio of French and English-speaking educational partners.
• Foster relationships with school leads and champion users.
• Facilitate onboarding and training through virtual meetings.
• Collaborate with teams to improve customer experience and retention.
• Monitor account health and upcoming renewals.
• Deliver customized training and resources for schools.
• Provide insights to enhance product development.
• Identify growth and referral opportunities.

Skills

Fluency in written and spoken French

Account management in SaaS or education

Building rapport and trust

Proficiency with Salesforce, Catalyst, and Jira

Presentation skills

Strong organization skills

Communication skills

Problem-solving skills

Background in education or EdTech

Tools

Salesforce

Jira

Catalyst

Job description

Bilingual Customer Success and Training Specialist (French required)

Are you fluent in French and passionate about education? Our client is looking for a calm, reliable, and collaborative Bilingual Customer Success and Training Specialist to support educators and districts across Canada. This role is ideal for someone who values structured work, meaningful relationships, and consistent contributions to student success.

What You’ll Do

You will manage a portfolio of English and French-speaking educational partners, ensuring they receive dependable, high-quality support. You will foster long-term relationships, provide training and implementation guidance, and oversee renewals while helping educators make the most of their EdTech tools.

Responsibilities

• Manage the full customer lifecycle for English and French school district accounts
• Build and maintain strong relationships with school leads and champion users
• Facilitate virtual meetings to support onboarding and training initiatives
• Collaborate with internal teams to enhance customer experience and retention
• Monitor account health, adoption trends, and upcoming renewals
• Deliver customized training and develop tailored resources for schools
• Share customer insights and support ongoing product improvements
• Secure renewals and identify low-risk growth or referral opportunities

Qualifications

• Fluency in written and spoken French
• Experience supporting or managing accounts in SaaS or education
• Ability to build rapport and trust with clients at various levels
• Proficiency with tools such as Salesforce, Catalyst, and Jira
• Comfortable presenting to both technical and non-technical audiences
• Strong organization, communication, and problem-solving skills
• Background in education or EdTech is a strong asset

Benefits

• Competitive salary and comprehensive health and dental coverage
• Flexible vacation policy plus paid year-end office closure
• Quarterly wellness days to support work-life balance
• $1,000 personal development fund annually
• Hybrid work model with monthly in-office collaboration days
• Opportunities for long-term career stability and growth

Why Work with Us

Our client is a mission-driven organization committed to supporting K-12 educators and students through best-in-class digital tools. You’ll join a thoughtful and purpose-driven team that values consistency, collaboration, and making a meaningful difference in education. If you’re seeking a dependable role where your work has purpose, this could be your next career home.