Bilingual Customer Service Team Lead (EN/FR) Coaching

Arrow Workforce Solutions; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading workforce solutions firm in Toronto is seeking a Bilingual Customer Service Team Lead fluent in English and French. The ideal candidate will have exceptional communication skills and previous team lead experience. Responsibilities include motivating the customer service team, handling customer inquiries, and ensuring service excellence. This full-time role offers a pay rate of $22/hr and Monday to Friday working hours.

Qualifications

• Fluency in English and French is essential.
• Previous experience in a team lead or senior customer service role is preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead and motivate the customer service team to achieve performance targets.
• Handle escalated customer inquiries for timely resolution.
• Monitor daily operations and maintain accurate records.

Skills

Fluent in English

Fluent in French

Strong communication skills

Leadership abilities

Problem-solving skills

Job description

A leading workforce solutions firm in Toronto is seeking a Bilingual Customer Service Team Lead fluent in English and French. The ideal candidate will have exceptional communication skills and previous team lead experience. Responsibilities include motivating the customer service team, handling customer inquiries, and ensuring service excellence. This full-time role offers a pay rate of $22/hr and Monday to Friday working hours.